Delaware Security Guard Practice Exam

What is an example of a 'soft skill' valuable for security guards?

1. Technical skills related to surveillance systems

2. Conflict resolution skills

3. Advanced surveillance tactics

4. Physical fitness levels

The correct answer is: Conflict resolution skills

Conflict resolution skills exemplify a 'soft skill' that is particularly valuable for security guards. Soft skills are interpersonal and communication abilities that enable individuals to work effectively with others. In security roles, guards often face situations involving disputes, misunderstandings, or tense situations among individuals. The ability to de-escalate conflicts, communicate clearly, and negotiate peaceful resolutions is essential. These skills foster a safer environment and can prevent conflicts from escalating into more serious issues. While technical skills related to surveillance systems and advanced surveillance tactics are important for the effective execution of a security guard’s duties, they are categorized as hard skills—specific, teachable abilities that tend to be more task-oriented. Similarly, physical fitness levels, while crucial for the job, do not fall under the category of soft skills. Instead, they relate to the physical capabilities required for the role. Thus, the emphasis on conflict resolution highlights the importance of effective communication and interpersonal interaction in the field of security.