Delaware Security Guard Practice Exam

What action should a security guard take if they encounter an aggressive individual?

1. Engage in a physical confrontation

2. Call for assistance and de-escalate verbally if possible

3. Ignore them to avoid escalation

4. Leave the area immediately

The correct answer is: Call for assistance and de-escalate verbally if possible

When a security guard encounters an aggressive individual, the most effective action is to call for assistance and attempt to verbally de-escalate the situation if possible. This approach prioritizes the safety of both the security guard and the aggressive individual while utilizing effective communication strategies to reduce tension. By calling for backup, the guard ensures that there is support available if the situation worsens, which is crucial in maintaining safety and control. Verbal de-escalation techniques, such as maintaining a calm demeanor, using a non-threatening posture, and speaking in a steady voice, can help diffuse aggressive behavior without resorting to physical confrontation. This approach emphasizes conflict resolution and minimizes the risk of injury or further escalation, aligning with best practices in security response. Engaging in a physical confrontation could lead to unnecessary harm and liability, while ignoring the individual may allow the situation to escalate unchecked. Leaving the area does not address the aggressive behavior and could leave others at risk. Therefore, calling for assistance and attempting to de-escalate verbally is the most appropriate action.