Delaware Security Guard Practice Exam

How should a security guard handle a situation with a non-compliant guest?

1. Ignore the guest to avoid confrontation

2. Politely explain the rules and involve law enforcement if necessary

3. Immediately call the police

4. Yell at the guest to intimidate them

The correct answer is: Politely explain the rules and involve law enforcement if necessary

The best approach for a security guard dealing with a non-compliant guest is to politely explain the rules and involve law enforcement if necessary. This method prioritizes communication and de-escalation, which are critical in security situations. By calmly explaining the rules, the security guard helps the guest understand what is expected of them, fostering a more positive interaction. This approach also allows the security guard to assess the situation carefully; if the guest continues to be non-compliant or poses a threat, it becomes appropriate to involve law enforcement to ensure safety. In contrast, ignoring the guest could lead to the situation worsening, as unresolved non-compliance might escalate into more significant issues. Immediately calling the police may not be necessary at first and could escalate a manageable situation into one that requires law enforcement intervention, possibly making matters worse. Yelling at the guest to intimidate them is unprofessional and can provoke aggression or resistance, increasing the potential for conflict.