Delaware Security Guard Practice Exam

How should a security guard handle a disorderly person?

1. Ignore them to avoid escalation

2. Calmly assess the situation and call for assistance if necessary

3. Confront them aggressively to assert authority

4. Ask them to leave without further inquiry

The correct answer is: Calmly assess the situation and call for assistance if necessary

Handling a disorderly person requires a careful approach that prioritizes safety and resolution of the situation. By calmly assessing the situation and determining if assistance is needed, a security guard can ensure that they are fully aware of the context, potential risks, and any underlying issues involved. This method allows the guard to gauge the severity of the disorderly behavior and decide on the best course of action, which may include calling for backup if the situation escalates beyond their control. This approach emphasizes de-escalation rather than confrontation, as understanding the circumstances can often lead to peaceful resolutions. It also reflects a professional standard of care and responsibility, ensuring that the safety of both the individual and others present is considered. Taking time to assess the situation reduces the chances of worsening the disorderly person’s behavior and may provide valuable information that informs further actions. Other strategies such as ignoring the individual can lead to an unsafe environment, as neglecting disruptive behavior may allow it to escalate. On the other hand, aggressive confrontation risks triggering a hostile reaction and potentially placing both the guard and the disorderly person in danger. Simply asking someone to leave without further inquiry could overlook important factors, such as the individual's state of mind and the reasons for their behavior. This highlights the importance of